Search Results for “Natalia Drozdiak”

April 11, 2019
Matt Day, Giles Turner, and Natalia Drozdiak / Bloomberg

Matt Day, Giles Turner, and Natalia Drozdiak / Bloomberg  
Amazon Employees Are Reportedly Listening to Users’ Alexa Voice Recordings to Improve Service

Amazon employs thousands of people around the world to help improve the Alexa digital assistant powering its line of Echo speakers who listen to voice recordings captured in Echo owners’ homes and offices which are transcribed, annotated and then fed back into the software, according to seven people who have worked on the program. The purpose of these reviews is to eliminate gaps in Alexa’s understanding of human speech and help it better respond to commands. The team who listen to the users’ Echo recordings comprises a mix of contractors and full-time Amazon employees who work in outposts from Boston to Costa Rica, India and Romania, with each reviewer parsing as many as 1,000 audio clips per nine-hour shift. The workers say they sometimes hear recordings they find upsetting, or possibly criminal and two workers say their Amazon supervisors say it’s Amazon’s job to not interfere. Even users’ who have opted out of having their voice recordings used for the development of new features have their recordings sent for these reviews.

Related: Ars Technica, Android Central , Pocket-lint, Tech Insider, MacRumors, ZDNet Security, Zero Hedge, iPhone Hacks, Slashdot, The Inquisitr News

April 25, 2019
Matt Day , Giles Turner , and Natalia Drozdiak / Bloomberg

Matt Day , Giles Turner , and Natalia Drozdiak / Bloomberg  
Some Amazon Employees Who Listen to Alexa Voice Recordings Can Easily Find Users’ Home Addresses

An Amazon team that audits voice recordings picked up by Alexa has access to location data and in some cases can easily find users’ home addresses, according to five employees familiar with the program. The team members can access users’ geographic coordinates and type them into third-party mapping software to find home residences. Amazon collects the location data to better respond to users’ requests about nearby locations. Amazon said access is highly controlled and limited to a small number of employees processing a small number of transactions although two employees said that the vast majority of Amazon Data Services group employees could, until recently, access the data.

Related: The SunCCN, Android CentraliMore, TechnoBuffaloiPhone Hacks, MacRumors, AppleInsider, GizmodoMashable

October 10, 2019
Natalia Drozdiak, Giles Turner, and Matt Day / Bloomberg

Natalia Drozdiak, Giles Turner, and Matt Day / Bloomberg  
Dozens of Amazon Workers in India and Romania Watch Customer-Submitted Cloud Cam Clips Including Rare Instance of People Having Sex

Dozens of Amazon workers based in India and Romania review select clips captured by the company’s Cloud Cam home security camera, according to five people who have worked on the program or have direct knowledge of it. The clips are then used to train the AI algorithms to do a better job distinguishing between a real threat and a false alarm. The video clips are voluntarily selected by users, and employee testers, for troubleshooting, and some of the clips are sensitive videos, such as rare instances of people having sex. At times, employees have shared sensitive video clips with others. Amazon said users could delete their sensitive clips at any time by visiting the Manage My Content and Devices page.

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